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Shipping & Returns

Shipping Policy

PDF Files

Please note that once your purchased files are downloaded we are unable to offer a refund.

All PDF files purchased from the sister site ( are sent as emailed PDF file attachments within 24 business hours.

Jewellery & Beads

Any physical items purchased, such as jewellery or beads, will be despatched within 24 business hours, according to the shipping profile you choose.

Return & Exchange Policy

PDF Files

Once a PDF file has been sent we are unable to offer a refund.

Jewellery & Beads

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.

Returned items should be unused and unworn (if applicable) and must be returned in the original packaging with any enclosed documentation.  We will issue a full refund on receipt, excluding the original delivery charge.  Alternatively, if preferred, we will also be happy to exchange the item.

Please note: Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us.  Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.  Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item.  Please allow 7 working days for a refund to be processed.

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